2nd Line Support Specialist
5 days ago
Concept Resourcing is seeking a skilled 2nd Line Support Specialist to join our team. As a 2nd Line Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities:
- Manage and resolve technical issues through effective troubleshooting and problem-solving skills.
- Collaborate with internal teams to achieve business objectives and provide high-quality services.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
- Stay up-to-date with industry trends and technologies to provide expert advice and support.
Technical Requirements:
- Proficiency in Microsoft Exchange and Active Directory.
- Experience with Cloud platforms (Azure, AWS, or Google Cloud).
- Knowledge of SCCM, Office 365, Mobile Device Management, Intune, Windows Servers, and Server Virtualisation (HyperV/VMWare).
- Understanding of Local Area Networking, Symantec Products, and Cisco LAN/WAN (Routers, Switches, ASAs).
- Experience with routing/switching equipment (Cisco, Dell, HP).
- Familiarity with Citrix (XenApp/XenDesktop) and SharePoint 2010/2013.
- Formal IT qualification (ideally MCSE/MCITP or multiple MCPs) is highly advantageous.
- Eligibility for SC (Security Clearance).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
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