2nd Line Support Specialist

5 days ago


London, Greater London, United Kingdom Concept Resourcing Full time
Job Overview

Concept Resourcing is seeking a skilled 2nd Line Support Specialist to join our team. As a 2nd Line Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Manage and resolve technical issues through effective troubleshooting and problem-solving skills.
  • Collaborate with internal teams to achieve business objectives and provide high-quality services.
  • Develop and maintain strong relationships with clients to ensure their technical needs are met.
  • Stay up-to-date with industry trends and technologies to provide expert advice and support.

Technical Requirements:

  • Proficiency in Microsoft Exchange and Active Directory.
  • Experience with Cloud platforms (Azure, AWS, or Google Cloud).
  • Knowledge of SCCM, Office 365, Mobile Device Management, Intune, Windows Servers, and Server Virtualisation (HyperV/VMWare).
  • Understanding of Local Area Networking, Symantec Products, and Cisco LAN/WAN (Routers, Switches, ASAs).
  • Experience with routing/switching equipment (Cisco, Dell, HP).
  • Familiarity with Citrix (XenApp/XenDesktop) and SharePoint 2010/2013.
  • Formal IT qualification (ideally MCSE/MCITP or multiple MCPs) is highly advantageous.
  • Eligibility for SC (Security Clearance).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.

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