2nd Line AWS Support Specialist
5 days ago
**Job Title:** 2nd Line Support Specialist
**Salary:** £35,000 - £40,000
**Benefits:**
- Minimum employee contribution to pension scheme
- Pension advisors
- Life insurance
- Income protection
- Health cash plan
- Private medical and dental insurance
- Cycle to work scheme
- Wellness platform
- IT equipment purchase scheme
- Electric car scheme
**Job Type:** Full-time
**Work Schedule:** 40 hours per week + optional overtime
**Company:** Leading Managed Service Provider (MSP)
**Location:** On-site at client offices
**Job Summary:
We are seeking a highly skilled 2nd Line Support Specialist to join our team at C4S Search Ltd. As a 2nd Line Support Specialist, you will be responsible for providing technical support to clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
**Key Responsibilities:**
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues related to cloud computing, Microsoft Exchange, SCCM, Office 365, Windows Servers, Server Virtualization, Local Area Networking, and SharePoint
- Collaborate with 1st Line Support Specialists to resolve complex technical issues
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
- Communicate effectively with clients and internal stakeholders to ensure seamless support experience
**Requirements:**
- 2+ years of experience in a technical support role
- Strong knowledge of cloud computing, Microsoft Exchange, SCCM, Office 365, Windows Servers, Server Virtualization, Local Area Networking, and SharePoint
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
**What We Offer:**
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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