2nd Line Onsite Technical Support Specialist

7 days ago


London, Greater London, United Kingdom Franklin Fitch Full time

Job Opportunity at Franklin Fitch

About the Role

We are seeking a highly skilled and experienced 2nd Line Onsite Engineer to join our team at Franklin Fitch. As a 2nd Line Onsite Engineer, you will be responsible for handling client interaction and taking full ownership of their tickets. You will work closely with our clients to understand their technical requirements and provide expert technical support to resolve their issues.

Key Responsibilities

  • Provide technical support to clients via phone, email, and in-person visits
  • Manage client expectations and provide timely resolution to technical issues
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technologies and trends in the industry
  • Develop and maintain strong relationships with clients to ensure high-quality service delivery

Requirements

  • 2+ years of experience as a 2nd Line Engineer in a client-facing role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience with cloud technologies such as Office 365 and AWS
  • Strong understanding of Windows, Office 365, and Citrix

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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