Onsite Technical Support Specialist

3 weeks ago


London, Greater London, United Kingdom Franklin Fitch Full time

Position Overview

We are seeking a dedicated 2nd Line Onsite Engineer to join our team at Franklin Fitch. This role offers a competitive salary range of £35,000 - £45,000 and requires full-time onsite presence in a dynamic environment.

Role Responsibilities

As a vital member of our support team, you will engage directly with clients, ensuring their technical issues are resolved efficiently. Your daily tasks will include:

  • Managing client interactions and taking full ownership of support tickets.
  • Providing high-quality technical assistance in a professional manner.
  • Utilizing your expertise in cloud technologies such as Office 365 and AWS.

Candidate Profile

The ideal candidate will possess:

  • Experience as a 2nd Line Engineer in client-facing roles.
  • Strong analytical and problem-solving skills.
  • Proficiency in technologies including Windows, Office 365, and Citrix; knowledge of Intune is a plus.
  • Excellent communication skills to manage client expectations effectively.

Professional Development

At Franklin Fitch, we are committed to your growth. You will have access to comprehensive training and development programs designed to enhance your skills and support your professional qualifications.

If you are ready to advance your career in a supportive and innovative environment, we encourage you to explore this opportunity further.



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