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Onsite Technical Support Specialist
2 months ago
About E-Frontiers:
E-Frontiers is a global leader in financial technology managed services and IT infrastructure products, providing cutting-edge solutions to global Capital Markets firms, supporting their operations and ecosystems. We empower our clients to make informed investment decisions and optimize their trading strategies through technological innovation.
Job Summary:
We are seeking a highly skilled and motivated Onsite Technical Support Specialist to join our team. As an onsite engineer, you will play a critical role in supporting our clients' operations and ensuring the smooth functioning of our technology infrastructure.
Key Responsibilities:
- Provide technical support and maintenance for our cutting-edge systems at a financial services client located in London.
- Collaborate closely with internal teams and the client's technical staff to ensure the efficient operation of our technology solutions and address any technical issues that may arise.
- Monitor the health and performance of client systems, ensuring they are operating optimally.
- Conduct regular maintenance activities, including hardware and software updates combined with configuration changes, to keep systems up to date.
- Diagnose and resolve technical issues promptly and effectively.
- Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
- Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes.
- Document incidents and their resolutions accurately.
- Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns.
- Serve as a technical advisor to the client, providing guidance on company best practices.
- Collaborate with the wider team to implement system enhancements and upgrades.
- Participate in testing and validation activities to ensure smooth deployment.
- Conduct training sessions for the client's technical staff to enhance their understanding of the Options platform.
- Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.
Requirements:
- Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment, and AV troubleshooting.
- Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
- Ability to analyze complex technical issues, identify root causes, and propose effective solutions.
- Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
- Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
- Demonstrated ability to understand and fulfill client requirements while providing exceptional customer service.
- Ability to thrive in a fast-paced and dynamic environment.
- Willingness to adapt to changing priorities and take on additional responsibilities as required.
- A degree in Computer Science, Engineering, or a related field is preferred but not mandatory.
What We Offer:
- A unique opportunity to work with a global leader in financial technology managed services and IT infrastructure products.
- A chance to contribute to the continued growth and success of the company.
- A dynamic and fast-paced work environment with opportunities for professional development and growth.
- A competitive compensation package and benefits.
- A comprehensive training and onboarding program in Belfast, Northern Ireland (fully paid by the client).
