Onsite Technical Support Specialist

4 days ago

London, Greater London, United Kingdom E-Frontiers Full time
About the Role

E-Frontiers is a leading provider of financial technology managed services and IT infrastructure products. We are seeking a highly skilled Onsite Technical Support Specialist to join our team and contribute to our continued growth and success.

Key Responsibilities:

  • Provide technical support and maintenance for our cutting-edge systems at a financial services client located in London.
  • Collaborate closely with internal teams and the client's technical staff to ensure the efficient operation of our technology solutions and address any technical issues that may arise.
  • Monitor the health and performance of client systems, ensuring that they are operating optimally.
  • Diagnose and resolve technical issues promptly and effectively.
  • Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
  • Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes.
  • Document incidents and their resolutions accurately.
  • Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns.
  • Collaborate with the wider team to implement system enhancements and upgrades.
  • Conduct training sessions for the client's technical staff to enhance their understanding of our technology platform.

Requirements:

  • Strong knowledge of 365, Azure, Endpoint Management, Jamf, Device Deployment, and AV troubleshooting.
  • Minimum of 2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
  • Ability to analyze complex technical issues, identify root causes, and propose effective solutions.
  • Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.
  • Demonstrated ability to understand and fulfill client requirements while providing exceptional customer service.
  • Ability to thrive in a fast-paced and dynamic environment.

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