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2 months ago
About the Role
We are seeking a highly motivated and experienced IT Support Engineer to join our dynamic IT team at QBE Management Services (UK) Limited. As an Onsite Technical Support Specialist, you will be responsible for delivering expert technical assistance to our London office and remote workforce.
Key Responsibilities
- Handling a variety of technical incidents and requests, ensuring prompt responses for timely resolution and service delivery.
- Providing technical assistance and troubleshooting for hardware, software, and network issues, and managing the setup, maintenance, and upgrading of computer systems.
- Providing IT support for projects such as technical rollouts, office moves, and upgrades.
- Maintaining accurate records by documenting technical issues and their resolutions.
- Sharing customer feedback with managers and other IT team members.
- Technical ability to support 1st line engineers.
About You
We are looking for an individual with experience within IT, and proven troubleshooting expertise, whilst using Dell, Microsoft Surface, and Apple hardware. You should have a good understanding of the Microsoft O365 Suite and be able to build strong relationships and collaborate effectively within a team.
Requirements
- Experience within IT, and proven troubleshooting expertise, whilst using Dell, Microsoft Surface, and Apple hardware.
- Good understanding of the Microsoft O365 Suite.
- Ability to build strong relationships and collaborate effectively within a team.
- Demonstrate drive and adeptness in self-management, with a strong ability to prioritise tasks effectively.
- ITIL Foundation certification is desirable.
- Familiarity with IT ticketing systems, preferably ServiceNow.
- Working knowledge of Active Directory, SCCM and Microsoft Intune.
Why QBE?
At QBE, we want our people to feel rewarded and inspired to perform at their best. We have created a culture that supports our people, with a blend of wellbeing initiatives and benefits that offer flexibility to suit what matters most to you. We are committed to building a diverse workforce that is reflective of the communities we operate in, and we believe that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Our Values
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
ESG & Sustainability
We believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions.
