IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom COREcruitment UK Full time

COREcruitment UK is seeking a skilled and dedicated 2nd Line Support Engineer to join our growing team in London.

This role offers a hybrid working arrangement, providing flexibility while ensuring collaboration within the team.

About the Role

As a 2nd Line Support Engineer, you will be responsible for providing high-level technical support and maintenance to our clients. You will act as a point of escalation for 1st line support engineers, resolving complex technical issues and ensuring smooth operation of IT systems.

Responsibilities
  • Provide advanced troubleshooting and resolution for a wide range of technical issues
  • Collaborate with the 1st Line Support team to ensure seamless client support
  • Document technical solutions and maintain accurate records
  • Stay up-to-date on emerging technologies and industry best practices
  • Contribute to a positive and collaborative work environment
Skills and Qualifications

We are looking for an individual with:

  • Minimum of 2 years' experience in a 1st line support role, progressing to a 2nd Line position
  • Strong understanding of IT infrastructure, including networks, servers, and operating systems
  • Proficiency in Office 365, Axius, and Windows environments
  • Relevant certifications such as CompTIA A+, 3CX Advanced, or similar
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

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