IT Support Specialist
3 weeks ago
COREcruitment UK is seeking a skilled and dedicated 2nd Line Support Engineer to join our growing team in London.
This role offers a hybrid working arrangement, providing flexibility while ensuring collaboration within the team.
About the RoleAs a 2nd Line Support Engineer, you will be responsible for providing high-level technical support and maintenance to our clients. You will act as a point of escalation for 1st line support engineers, resolving complex technical issues and ensuring smooth operation of IT systems.
Responsibilities- Provide advanced troubleshooting and resolution for a wide range of technical issues
- Collaborate with the 1st Line Support team to ensure seamless client support
- Document technical solutions and maintain accurate records
- Stay up-to-date on emerging technologies and industry best practices
- Contribute to a positive and collaborative work environment
We are looking for an individual with:
- Minimum of 2 years' experience in a 1st line support role, progressing to a 2nd Line position
- Strong understanding of IT infrastructure, including networks, servers, and operating systems
- Proficiency in Office 365, Axius, and Windows environments
- Relevant certifications such as CompTIA A+, 3CX Advanced, or similar
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
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