IT Support Specialist
3 days ago
Job Summary:
Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.
Key Responsibilities:
- Technical Support: Provide technical support to end-users, addressing hardware, software, and network-related issues.
- Troubleshooting: Troubleshoot and resolve issues with desktops, laptops, printers, and other equipment.
- User Account Management: Manage user accounts, permissions, and access rights in accordance with company policies.
- Escalation Management: Work with managed service providers on any escalations.
- Hardware and Software Setup: Assist in the setup and configuration of new hardware and software.
- Cybersecurity: Assist in the implementation and maintenance of cybersecurity protocols and procedures.
- Data Management: Learn and assist in data extraction, and support the transformation of raw data into usable formats for analysis and reporting.
- Data Quality: Conduct data quality checks and troubleshoot.
Requirements:
- Experience: Previous experience within a similar position.
- Work Environment: Willing to be office-based.
- Technical Skills: Experience with Windows, and Mac is desirable but not essential.
- Additional Skills: Experience with databases or data management tools is a plus.
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