2nd Line Support Specialist

2 days ago


London, Greater London, United Kingdom InfraView Ltd Full time

Job Title: 2nd Line Support Specialist

Job Description:

We are seeking a skilled 2nd Line Support Specialist to join our team at InfraView Ltd. As a 2nd Line Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues related to Microsoft technologies.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or remote desktop
  • Troubleshoot and resolve issues related to O365, Teams, Sharepoint, and Onedrive
  • Work closely with the 1st and 3rd line teams to resolve complex issues
  • Communicate effectively with clients and internal stakeholders

Requirements:

  • Proven experience in 2nd line support
  • Strong knowledge of Microsoft technologies, including O365, Teams, Sharepoint, and Onedrive
  • Excellent communication and problem-solving skills


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