IT Support Engineer
3 weeks ago
Position: IT Support Engineer - 1st & 2nd Line
Employment Type: Permanent
Salary: £34K + Comprehensive Benefits Package
Location: Onsite - Central London
This role involves working onsite Monday to Friday during term time, with the possibility of remote work or adjusted hours during school holidays.
Eligibility: Must be authorized to work in the UK.
Mackenzie Jones, a leading educational institution, is in search of a skilled 1st / 2nd Line IT Support Engineer to join their team. The successful candidate will provide support to over 65 staff members, collaborating with an external Managed Service Provider (MSP) for additional assistance.
Key Responsibilities:
- Provide 1st and 2nd line IT support and system administration.
- Assist with Windows 11/10 support and troubleshooting.
- Manage Office 365 support and related services.
- Support end-user devices including Windows PCs, laptops, desktops, iPads, and tablets.
- Oversee hardware and software support, including installation, configuration, and deployment.
- Handle networking issues, including TCP/IP, DNS, VLAN, VPN, SSL, and IPSec, with the ability to escalate tickets for complex issues.
- Utilize Mobile Device Management (MDM) tools such as InTune.
- Support audio/visual equipment, including projectors and interactive displays.
- Implement security measures, including firewalls, antivirus, web filters, and security policies.
- Provide support for VOIP communications and telephony systems.
- Demonstrate excellent communication and organizational skills with a proactive approach.
Working Hours:
This is an onsite position during term time, with hours from 8:30 AM to 4:30 PM. During school holidays, hours are from 8:30 AM to 4:00 PM, with some flexibility for remote work.
Benefits Include:
- 25 days of annual leave plus 8 bank holidays.
- Flexible arrangements during school closure periods.
- Pension scheme.
- Complimentary lunches.
- Opportunities for training and career advancement.
- Annual salary review.
Keywords: 1st Line IT Support Engineer, 2nd Line IT Support Engineer, IT Support, Technical Support, Office 365, Windows 10, Active Directory, Networking, Audio/Visual Support, IT Services, Central London.
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