Technical Support Engineer
2 months ago
Job Summary
Star IT Systems is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Graduate IT Engineer, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person.
- Escalate complex technical issues to senior IT Support members.
- Maintain accurate records of client interactions and technical issues.
- Collaborate with cross-functional teams to resolve technical issues.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- Strong understanding of Windows-based operating systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Flexibility to work varied shifts, including evenings and weekends.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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