Technical Support Engineer

2 months ago


London, Greater London, United Kingdom Star IT Systems Full time

Job Summary

Star IT Systems is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Graduate IT Engineer, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person.
  • Escalate complex technical issues to senior IT Support members.
  • Maintain accurate records of client interactions and technical issues.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Strong understanding of Windows-based operating systems.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Flexibility to work varied shifts, including evenings and weekends.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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