Technical Support Engineer

2 months ago

London, Greater London, United Kingdom Transputec Full time

About the Role

Transputec, a leading Managed Service Provider, is seeking a skilled 3rd Line IT Support Engineer to join their team. As a 3rd Line IT Support Engineer, you will provide advanced technical support services to clients, resolving complex IT issues and ensuring seamless system operation.

About the Client

Transputec is a reputable Managed Service Provider, renowned for their expertise in Cloud Solutions. The company values the development of their team and fosters a collaborative environment that encourages growth and innovation.

Key Responsibilities

  • Provide 3rd line technical support services, including troubleshooting and resolving complex IT issues
  • Work with Windows and Mac OS environments, ensuring compatibility and optimal system performance
  • Collaborate with the Managed Service Provider team to deliver exceptional client support
  • Stay up-to-date with industry trends and technologies, including VMware, Citrix, Azure, and Microsoft certifications
  • Support the installation and maintenance of client servers, ensuring efficient system operation
  • Develop and maintain strong relationships with clients, providing exceptional support and ensuring client satisfaction

Requirements

  • 3rd line IT support experience, with a strong understanding of technical support principles
  • Windows and Mac OS expertise, with experience working in a Managed Service Provider environment
  • Previous experience working with VMware, Citrix, Azure, and Microsoft certifications
  • Strong analytical and problem-solving skills, with the ability to work under pressure
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues

About You

We are seeking an experienced 3rd Line IT Support Engineer who is passionate about delivering exceptional technical support services. If you are a motivated and skilled individual with a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

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