Senior Infrastructure Support Engineer

3 weeks ago


London, Greater London, United Kingdom Cornucopia IT Resourcing Full time

Position: 3rd Line Support Engineer

Location: Hybrid Role

Salary: £60,000

Our client, a reputable not-for-profit organization, is seeking a skilled 3rd Line Support Engineer to enhance their technical team. This pivotal role will primarily involve the management and support of both LAN and WAN systems, overseeing internal and external DNS configurations, and handling IP telephony and conferencing solutions.

In this position, you will provide third-line support for all infrastructure-related systems, contribute to infrastructure project initiatives, and maintain both Active Directory and Azure Directory frameworks. Your responsibilities will also include managing storage solutions and implementing monitoring tools to ensure optimal performance.

Furthermore, you will be tasked with maintaining VMware and Nutanix virtual environments, possessing a solid understanding of SaaS models and cloud solutions, and ensuring device security protocols are upheld. You will also collaborate with the Head of Technology and Data to develop IT contingency strategies and disaster recovery plans.

Essential Skills:

  • Proven experience at a 3rd Line or Infrastructure level
  • Familiarity with cloud infrastructure, particularly in transitioning from on-premises to Azure cloud environments or SaaS solutions
  • Key technologies include Azure, Azure AD, M365 (Intune, Defender), Windows Server, Cisco Meraki, VMware/Nutanix, and MS Dynamics SQL


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