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Field IT Support Engineer
2 months ago
Position: IT Field Delivery Engineer
Location: St Albans area / Luton
Compensation: Dependent on Experience
Objective of the Role:
The primary responsibility involves visiting client locations to provide assistance with IT hardware and software solutions in accordance with established Service Level Agreements (SLAs). The role requires efficient and proactive delivery of IT support services to a varied clientele.
Required Skills and Qualifications:
- Excellent customer service abilities
- Proficient knowledge and experience with PCs, laptops, printers, and related peripherals
- Experience with audiovisual systems
- Valid UK Driving Licence
- Possession of security clearance or readiness to obtain it
Core Responsibilities:
- Meet the KPI target of five service visits or repairs daily.
- Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and related peripherals.
- Deliver custom builds and configurations to the service desk.
- Utilize a PDA to check and update assigned tasks promptly, ensuring adherence to commit times and accurately reflecting actual work completed in real-time.
