Field IT Support Engineer

3 weeks ago


London, Greater London, United Kingdom Verelogic IT Recruitment Full time

Position: IT Field Delivery Engineer

Location: St Albans area / Luton

Compensation: Dependent on Experience

Position Overview:

The IT Field Delivery Engineer is responsible for providing on-site support for IT hardware and software solutions, ensuring compliance with the established Service Level Agreement (SLA). This role requires a proactive approach to delivering IT support services to a varied clientele.

Essential Skills and Qualifications:

  • Excellent customer service abilities
  • Proficient in the operation of PCs, laptops, printers, and related peripherals
  • Experience with audiovisual equipment
  • Valid UK Driving Licence
  • Possession of security clearance or readiness to obtain it

Main Responsibilities:

  • Meet the performance target of five service visits or repairs per day.
  • Diagnose, repair, and replace PCs, laptops, printers, servers, retail technology, and associated peripherals.
  • Provide customer-specific builds and configurations at the service desk.
  • Utilize a PDA to monitor and update assigned service calls promptly, ensuring adherence to the required response times and accurately reflecting completed work in real-time.


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