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Field IT Support Specialist
2 months ago
Join a Leading Managed Service Provider
Are you ready to take your career to the next level with a prominent Managed Service Provider? At Air IT, we focus on providing outstanding IT solutions and enhancing the technological landscape.
Since our establishment, we have expanded significantly, integrating multiple esteemed companies into our operations. With a strong national presence and numerous accolades for our innovation and commitment, we are proud to lead the industry.
Position Overview: We are currently seeking a skilled Onsite IT Support Engineer to become a vital part of our team, stationed at a distinguished client location. You will represent Air IT, delivering exceptional support and ensuring the seamless operation of our clients' IT infrastructure.
Key Responsibilities: As an Onsite Support Engineer, you will play a crucial role in our service delivery, providing a comprehensive range of support services. Your primary objective will be to ensure client satisfaction by efficiently addressing technical issues.
Your daily tasks will include:
- Assessing and prioritizing support requests
- Managing service incidents and ensuring optimal system performance
- Acting as the primary IT expert for all client-related inquiries
- Engaging in continuous improvement initiatives to enhance service delivery
Qualifications:
- Valid UK Driving License
- Ability to travel to various client sites
- Demonstrated experience in user and system support
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Effective time management and prioritization skills
- Proficiency in Windows Server/Desktop operating systems, Active Directory, and Microsoft Office 365
- Commitment to following established processes and policies
Employee Benefits:
- Flexible working arrangements to promote work-life balance
- Generous annual leave policy
- Continuous professional development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave provisions
- An additional day off each year to celebrate a personal occasion
- Salary sacrifice pension scheme
- Two paid volunteer days to support community initiatives
- Company-sponsored social events and competitions
- Employee discount and cashback program
- Group income protection and life insurance
- Employee Assistance Program and Virtual GP services
Ready to Join Us? If you are looking to be part of a dynamic team and contribute to a forward-thinking organization, we encourage you to consider this opportunity.
At Air IT, we are committed to fostering an inclusive workplace that values diversity and equal opportunity. We welcome applications from all qualified individuals and are dedicated to making reasonable adjustments throughout the recruitment process.
