Lead IT Support Engineer

3 weeks ago

West End of London, Greater London, United Kingdom Fruition IT Full time
Job Overview

Position: Senior IT Support Engineer

Compensation: up to £55,000, plus bonus

Work Arrangement: Hybrid - 4 Days In-Office + 1 Day Remote

Fruition IT is seeking a Senior IT Support Engineer to enhance the growing Service Desk team within a prestigious Syndicate of the Lloyds of London insurance sector. This organization, located in central London, is undergoing significant investment in cutting-edge technology, having expanded multiple technical teams in recent times.

As part of the expansion of their support team, they are looking for a Senior IT Support Engineer to provide exceptional, customer-centric, and proactive support services. This role involves managing incident and service requests while adhering to established KPIs and SLAs. The successful candidate will play a pivotal role in mentoring junior Service Desk staff and contributing to the overall strategy and operations of the Service Desk, collaborating closely with the Service Desk Manager.

Key Responsibilities:

  • Engaging with business users to resolve intricate incidents and requests
  • Providing process improvement recommendations to the Service Desk Manager
  • Ensuring the completion of daily IT checks
  • Promoting cross-team collaboration and effective communication

Opportunities for Involvement:

  • Managing small-scale IT projects, including hardware refreshes and rollouts, as well as application testing
  • Facilitating the transition of new large-scale projects/services into Business as Usual (BaU) support
  • Overseeing IT assets and hardware management

Essential Skills and Experience:

  • Demonstrated experience in at least a 2nd line IT Support role
  • Technical proficiency with a Microsoft technology stack

(Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)

  • Experience in the insurance or financial services sectors
  • Ability to be proactive and organized in a service desk environment, serving as a reliable resource for training and assisting junior team members
  • Strong analytical skills

If you are interested in this opportunity, we encourage you to apply.

Fruition IT is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age.

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