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Lead IT Support Specialist
2 months ago
Position Overview:
As a Lead IT Support Specialist, you will be responsible for addressing customer inquiries through various channels, including in-person interactions, email, and phone communications. Your role will involve accurately assessing the urgency, impact, and priority of each request, troubleshooting issues to the best of your ability, and gathering necessary information.
Key Responsibilities:
1. Provide on-site assistance at remote locations as per a scheduled rota, with potential visits to additional sites as required.
2. Diagnose hardware and software challenges to determine root causes and propose viable solutions, escalating complex issues to higher-level support teams or vendors when necessary.
3. Oversee the completion of backup operations, ensuring that tapes are replaced and any concerns are communicated to the server management team, collaborating with onsite personnel as needed.
Technical Skills:
- Proficient in imaging laptops and desktops utilizing a Windows MDT process.
- Capable of creating and managing user accounts through Active Directory and MS Exchange.
- Maintain precise records of IT assets and inventory.
- Familiarity with Microsoft Office 2016 and later versions.
- Understanding of basic networking principles.
Company Overview:
Our client is a prominent organization specializing in integrated marketing solutions, employing over 800 professionals. The company is dedicated to attracting skilled IT specialists who excel in their respective domains. They foster a collaborative environment where team members can exchange knowledge and experiences, contributing to the professional growth of their engineers.
Employee Benefits:
- 22 days of annual leave, increasing to 25 days with tenure.
- Commitment to ongoing professional development.
- Comprehensive benefits package, including pension plans, healthcare options, and travel loan assistance.