Administrative Support Officer
3 weeks ago
Position Overview
An exceptional opportunity has arisen to join the dynamic team within the Emergency Services.
This role will provide essential administrative assistance to the department and serve as the initial point of contact for all stakeholders.
We seek an individual who can excel and adapt in a fast-paced environment.
This position is full-time, spanning over five days, with flexible working hours.
Key Responsibilities
*Greet patients and visitors to the department in a courteous and professional manner.
*Maintain accurate records related to admissions, discharges, clinic attendees, and appointments using clinical IT systems.
*Ensure all necessary documentation is completed and scanned appropriately.
*Perform general clerical tasks, including filing, photocopying, and retrieving case notes.
*Open and distribute incoming mail as required.
*Coordinate with Estates to request maintenance and repairs, and follow up on these requests.
*Order office supplies and manage relevant inventory levels.
*Safeguard patients' belongings in accordance with organizational policies.
*Process pharmacy request forms and specimens to the appropriate departments.
About Our Organization
We are recognized as a leading NHS Foundation Trust in the UK, dedicated to the vision of Building Healthier Lives. We understand that our incredible staff are vital to achieving this vision.
Our commitment to our employees includes creating an optimal working environment, which encompasses:
*Investing in the health and well-being of our staff, including a commitment to offering flexible working arrangements where feasible.
*Providing a diverse range of training and development opportunities to support personal and professional growth.
University Hospitals Birmingham is dedicated to fostering an inclusive culture where every staff member feels valued and empowered. We actively work to eliminate barriers, including discrimination, ensuring that each individual can reach their full potential and thrive in their roles. This commitment to inclusivity is integrated at all levels of our organization, supported by our diverse staff networks and the Fairness Taskforce led by our CEO. We cultivate an environment that encourages staff to challenge discriminatory practices and allows individuals to bring their authentic selves to a supportive and connected workplace.
University Hospitals Birmingham maintains a smoke-free environment.
Job Requirements
Qualifications
Essential
- Good General Education (e.g., GCSE English and Maths A-C) or equivalent qualifications.
Experience
Essential
- Experience in public interaction or customer service.
- Proficiency in using IT systems.
Desirable
- Familiarity with various Microsoft Office applications (e.g., Word, Excel, Outlook).
- Experience in a high-traffic work environment.
- Background in healthcare settings.
Additional Criteria
Essential
- Ability to work effectively and flexibly as part of a team to meet service needs.
- Confidence in engaging with individuals at all levels.
- Demonstrated understanding of equality and diversity principles.
- Mature, open, and adaptable approach to work.
- Exhibits care and compassion in all interactions.
- Capability to travel to multiple locations as required.
- Ability to manage cash and valuables responsibly.
- Capacity to perform under pressure and handle stressful situations.
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