Care Coordination Specialist

3 weeks ago


Swinton, Manchester, United Kingdom Home Instead Full time
Job Overview

The Care Coordination Specialist plays a vital role in organizing the schedules of our Clients and Care Professionals, ensuring the delivery of exceptional care services while fostering meaningful and enduring relationships.

  • Manage all staffing and rota requirements efficiently.
  • Communicate working schedules clearly to both staff and clients.
  • Adapt to schedule changes promptly and collaborate with relevant team members and clients.
  • Assist with administrative tasks as directed by the Registered Care Manager.
  • Embody the core values of Home Instead.
  • Maintain consistent communication with the line manager and key colleagues.
  • Serve as a representative for Home Instead.
  • Facilitate care delivery to clients within the community.
  • Establish and nurture positive relationships with current and prospective clients, their families, and other professionals involved in their care.
  • Ensure regular contact with clients and Care Professionals.
  • Perform additional duties as assigned by your line manager.
  • Participate in the on-call rota and fulfill on-call responsibilities as needed.
Key Responsibilities
  • Respond to incoming calls in a courteous, professional, and knowledgeable manner.
  • Build and sustain relationships with both clients and care professionals.
  • Coordinate the schedules of care professionals on a daily, weekly, and bi-weekly basis.
  • Maintain monthly client schedules within our management system.
  • Identify and communicate strategic business opportunities and needs.
  • Accurately enter and maintain records for Clients and Care Professionals in our software.
  • Provide timely reports for out-of-hours coverage.
Qualifications
  • Level 3 NVQ in Health and Social Care or equivalent qualification.
  • Experience in a scheduling role is preferred.
  • Strong problem-solving skills.
  • Able to thrive in a dynamic team environment and remain composed under pressure.
  • Organized and adaptable to meet business needs.
  • Possess a full driving license and access to transportation as required.
  • Proficient in IT, with a solid understanding of MS Office, CRM software, and Excel.
  • Quick to learn new systems.
  • Willing to be part of the on-call team.
  • Experience in the care sector providing a range of personal care services.
  • Familiarity with MAR sheets and medication management in a supervisory capacity.
  • Passionate about delivering high-quality care and supporting clients in living independently.
  • Knowledge of relevant legislation and regulations in Health and Social Care.
  • Excellent communication skills with the ability to build rapport swiftly.
  • Confident in using care management technology and providing support and training to Care Professionals.
  • Understanding of confidentiality and compliance with current legislation.
  • Must have a full driving license and access to a vehicle for client visits.
  • Organized and flexible to accommodate business needs.
Additional Information

Join the Home Instead community and collaborate with friendly, like-minded individuals who share your values. Whether you have prior experience in the care sector or are seeking a new career path, we welcome your interest.

If you are motivated by a passion for caring and a desire to help us achieve our goals, we look forward to hearing from you.

Home Instead is dedicated to respect and dignity for all, including safeguarding and promoting the welfare of adults, and expects all staff to uphold these commitments. This role is subject to DBS enhanced disclosure.

Home Instead is committed to equal opportunities and encourages a diverse range of talent to apply.

Important Considerations

This position will require a DBS check.

It is ESSENTIAL to be a driver with access to a vehicle insured in your name with Class A Business Insurance.



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