Client Care Scheduler
3 weeks ago
Job Overview
The Care Coordination Specialist plays a vital role in organizing and managing the schedules of our Clients and Care Professionals, ensuring the delivery of exceptional care services. This position focuses on fostering meaningful and enduring relationships with our valued clients.
Manage all scheduling and staffing needs efficiently. Communicate working schedules clearly to both staff and clients. Adapt to scheduling changes promptly and collaborate with team members and clients. Assist with administrative tasks as directed by the Registered Care Manager. Uphold the core values of Home Instead. Maintain consistent communication with the line manager and key colleagues. Represent Home Instead with professionalism and dedication. Provide care services to clients within the community. Establish and nurture positive relationships with clients, their families, and other professionals involved in their care. Keep in regular contact with clients and Care Professionals. Perform additional duties as assigned by your line manager. Participate in the on-call rota and fulfill on-call responsibilities as needed.Key Responsibilities
Respond to incoming calls in a courteous, professional, and knowledgeable manner. Build and sustain relationships with clients and care professionals. Organize care professionals' schedules on a daily, weekly, and bi-weekly basis. Maintain monthly client schedules in our Home Instead Back Office System. Identify and communicate strategic business opportunities and needs. Ensure accurate records for Clients and Care Professionals in our Home Instead Back Office Software. Provide up-to-date reports for out-of-hours coverage.Required Qualifications
Level 3 NVQ in Health and Social Care or equivalent qualification. Previous experience in a scheduling role. Strong problem-solving skills. Ability to thrive in a dynamic team environment and maintain composure under pressure. Highly organized and adaptable to meet business needs. Valid driving license and transportation means for client visits. Proficient in IT, with a solid understanding of MS Office, CRM software, and Excel. Quick learner of new systems. Willingness to be part of the on-call team. Experience in the care sector, providing a range of personal care services. Familiarity with MAR sheets and medication management in a supervisory capacity. Commitment to delivering high-quality care, enabling clients to live independently and happily at home. Knowledge of relevant legislation and regulations in Health and Social Care. Excellent communication skills with the ability to build rapport swiftly. Confidence in using care management technology, including training and supporting Care Professionals. Understanding of confidentiality and compliance with current legislation. Must possess a valid driving license and means of transport for client visits. Organized and flexible to accommodate business requirements.Additional Insights
Join the Home Instead community and collaborate with friendly, like-minded individuals who share your values. Whether you have experience in the care sector or are exploring a new career path, we welcome your interest.
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