Care Coordination Specialist
3 weeks ago
Job Overview
The Care Coordination Specialist plays a vital role in organizing and managing the schedules of our Clients and Care Professionals, ensuring the delivery of exceptional care services. This position emphasizes the importance of fostering meaningful and enduring relationships.
Key Responsibilities
Manage all staffing schedules and rota requirements efficiently. Communicate working schedules clearly to both staff and clients. Adapt to schedule changes promptly and coordinate with relevant team members and clients. Assist with administrative tasks as directed by the Registered Care Manager. Uphold the core values of Home Instead. Maintain consistent communication with the line manager and team members. Represent Home Instead with professionalism and integrity. Provide care services to clients within the community. Cultivate and sustain positive relationships with clients, their families, and other care professionals. Ensure regular contact with clients and Care Professionals. Perform additional duties as assigned by the line manager. Participate in the on-call rota and fulfill on-call responsibilities as needed.Primary Duties & Responsibilities
Respond to incoming calls in a courteous and knowledgeable manner. Build and nurture relationships with clients and care professionals. Organize care professionals' schedules on a daily, weekly, and bi-weekly basis. Maintain monthly client schedules using the Home Instead Back Office System. Identify and communicate business opportunities and needs. Ensure accurate records for Clients and Care Professionals in the Home Instead Back Office Software. Provide timely reports for out-of-hours coverage.Qualifications
Level 3 NVQ in Health and Social Care or equivalent qualification. Previous experience in a scheduling role is preferred. Strong problem-solving skills. Ability to thrive in a dynamic team environment and maintain composure under pressure. Highly organized and adaptable to meet business needs. Valid driving license and reliable transportation for client visits. Proficient in IT, with a solid understanding of MS Office, CRM software, and Excel. Quick learner of new systems. Willingness to be part of the on-call team. Experience in the care sector, providing a range of personal care services. Familiarity with MAR sheets and medication management in a supervisory capacity. Commitment to delivering high-quality care and supporting clients in living independently. Knowledge of relevant legislation and regulations in Health and Social Care. Excellent communication skills with the ability to establish rapport quickly. Confidence in using care management technology and providing support to Care Professionals. Understanding of confidentiality and compliance with current legislation. Valid driving license and reliable transportation for client visits. Highly organized and adaptable to meet business needs.Additional Information
Join the Home Instead community and collaborate with friendly, like-minded individuals who share your values. Whether you have experience in the care sector or are exploring a new career path, we welcome your interest.
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