Front of House Operations Manager
2 weeks ago
Job Summary:
The Front of House Manager will play a crucial role in the smooth operation of our care homes, ensuring that our residents receive the highest level of care and service. This is an exciting opportunity for a motivated and organized individual to join our team and contribute to the success of the Wood Care Group.
Key Responsibilities:
- Staff Management: Oversee the day-to-day activities of non-direct care staff, including activities, administration, maintenance, housekeeping, and kitchen staff.
- Rota Management: Ensure that the correct number of staff are on duty at all times, minimizing the need for agency staff.
- Visitor Experience: Ensure that visitors to the home have a positive experience, with a clean and welcoming environment.
- Communication: Liaise with the Head Office Accounts Team regarding fees, admissions, and occupancy.
- Reporting: Report any low performance to the manager or HR department.
- Administrative Tasks: Assist with kitchen and cleaning tasks, laundry, and reporting any broken equipment.
- Onboarding: Assist with the onboarding of new starters, scheduling induction days, and setting up on Care Control and Correct Care.
- Staff Development: Complete supervisions and competencies for staff, delivering feedback and ensuring that staff files are up to date.
- HR Support: Assist the HR department with employee information, sickness dates, and new starter documentation.
Other Duties:
- Meetings: Attend staff meetings and hold meetings for your team as required.
- Professional Development: Maintain personal and professional development to meet the changing needs of the home and participate in appropriate training.
- Health and Safety: Comply with fire procedures and health and safety legislation, working in a safe environment.
- Financial Management: Handle money and manage budgets.
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