Clinical Operations Manager

3 weeks ago

Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Position Overview

We are seeking dedicated individuals for both Permanent and Fixed-term opportunities. Are you a dynamic, confident, and motivated professional? If you share our passion for delivering exceptional care to patients, this role provides an excellent opportunity to enhance your leadership and clinical expertise. Your enthusiasm and commitment will significantly impact our organization. To excel in this position, you should possess proven leadership capabilities, outstanding communication skills, and the ability to engage effectively with colleagues to drive progress. You will serve as a positive role model within the team. If you believe you have the necessary skills and experience and are eager to work in a fast-paced, innovative environment, we encourage you to consider this opportunity. Our team faces daily challenges, and we require someone who can meet the Trust's objectives in a dynamic setting while fostering collaboration and continuous improvement.

Key Responsibilities

As a Clinical Operations Manager, your primary responsibilities will include:

  • Overseeing the Trust's bed capacity and patient flow.
  • Assisting in achieving key performance and quality standards, including emergency and elective admission access targets.
  • Ensuring compliance with infection control protocols and supporting safe staffing levels.
  • Taking overall responsibility for the hospital site during out-of-hours periods, with support from senior management.

In collaboration with the Clinical Operations team, you will ensure effective site management, including direct oversight of the four-hour access target for Emergency departments and the strategic direction of bed utilization across the Trust.

This role requires a commitment to a 24/7 operational model, working in shifts to ensure continuous service delivery.

About Our Organization

The Capacity Team is dedicated to maintaining safe and effective patient flow throughout the Trust at all times. This team comprises Clinical Operations Managers, Hospital @ Night staff, and personnel focused on facilitating timely patient discharges.

We pride ourselves on being a motivated and cohesive team that places patient care at the forefront of our discussions. Working in the Capacity Team is fast-paced, yet the reward of ensuring patient safety in an acute care setting is invaluable. We emphasize effective communication and teamwork to support one another and deliver the highest quality service.

Job Responsibilities

For a comprehensive list of duties and responsibilities, please refer to the attached document titled Job Description.

Person Specification

Professional Qualifications

Essential

  • Registered General Nurse (RGN) with evidence of ongoing professional development.
  • Specialist Clinical Qualification (e.g., ITU, A&E) at degree/diploma level or higher.

Desirable

  • Recognized Management Qualification (e.g., BTEC, CMI) or significant experience in a management role.

Experience and Knowledge

Essential

  • Post-registration experience with extensive background at Band 6 or above in the acute care sector.
  • Strong decision-making capabilities.
  • Managerial skills and knowledge.
  • Experience in coordinating and managing daily operational issues.
  • Proficiency in communication strategies and handling challenging situations.
  • Knowledge of POVA, DOLS, and MCA.
  • Awareness of national and local issues affecting Nursing and the NHS, along with up-to-date knowledge of relevant nursing policies and practices.

Desirable

  • Leadership experience, including completion of a leadership program.
  • Experience in a mentoring or preceptor role.

Skills and Abilities

Essential

  • Ability to work and communicate effectively within a multidisciplinary team.
  • Demonstrated excellent communication skills, both verbal and written.
  • Strong documentation, report writing, and record-keeping skills.
  • Effective time management skills with the ability to act independently and be self-motivated.
  • Positive attitude towards change and proven ability to assist in implementing change and practice development.
  • Proficiency in Microsoft Office and relevant software applications.

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