Healthcare Administrative Coordinator

3 weeks ago

Birmingham, Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

Job Overview

We are seeking a dedicated individual to oversee the administrative responsibilities of our medical professionals within the Musculoskeletal and Pain Management Team. This role is essential in delivering outstanding administrative assistance while supervising junior team members.

Key Responsibilities

The successful candidate will play a pivotal role in supporting two dynamic specialties, ensuring that secretarial services for our medical staff are efficiently managed. Responsibilities include:

  • Maximizing outpatient clinic capacity and ensuring patients are treated within the designated timelines.
  • Timely production of clinical correspondence and effective management of clinicians' schedules, outpatient clinics, and day case commitments.
  • Assisting with the preparation of all correspondence related to both outpatient and inpatient services.
  • Collaborating with departmental managers to meet key performance indicators.
  • Organizing and managing appointments for patients, including new and follow-up visits.
  • Addressing inquiries from patients and staff, providing resolutions for complex issues.
  • Coordinating with various departments regarding admissions, waiting lists, and cancellations, ensuring adherence to hospital policies.
  • Providing cross-coverage for secretarial teams during periods of absence.
  • Maintaining organized filing systems and ensuring all documentation is accurately archived.
  • Managing incoming correspondence, prioritizing urgent matters, and responding promptly to emails.

About Our Organization

The Royal Orthopaedic Hospital NHS Foundation Trust is recognized as one of Europe's leading specialist orthopaedic facilities, delivering planned surgical services to patients locally and beyond.

We pride ourselves on being a unique healthcare provider, balancing the capacity to deliver exceptional services with a commitment to outstanding patient and staff experiences.

Our Trust is dedicated to fostering an inclusive workplace where diversity is celebrated, and all employees feel empowered to express their authentic selves.

We are proud to be a Disability Confident Leader, offering a range of flexible working arrangements to support our team members.

We are committed to providing equal opportunities and will ensure that candidates with disabilities receive the necessary support throughout the application process.

Qualifications and Skills Required

  • A strong educational background, equivalent to GCSE Grade C or above.
  • Relevant qualifications in medical terminology or equivalent.
  • Proven experience in a comprehensive range of medical secretarial tasks and software.
  • Advanced proficiency in word processing and medical terminology.
  • Excellent organizational skills and the ability to manage multiple priorities effectively.

This position offers an opportunity to contribute to a dynamic healthcare environment while developing professionally within a supportive team.

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