Administrative Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Solihealth Limited Full time
About Solihealth Limited

Solihealth Limited is a dynamic and innovative healthcare organization dedicated to delivering high-quality services to the community. Our mission is to provide comprehensive and confidential administrative support to our team, ensuring seamless operations and exceptional patient care.

Job Summary

We are seeking an experienced and skilled Administrative Coordinator to join our team. The successful candidate will be responsible for providing a comprehensive administrative and support service to our team, including answering calls, tasks, and discharge summaries. They will also be responsible for dealing with all incoming referrals to the service and arranging appointments and follow-up appointments.

Main Responsibilities
  • Provide comprehensive administrative support to the Solihealth team, including answering calls, tasks, and discharge summaries.
  • Deal with all incoming referrals to the service and arrange appointments and follow-up appointments.
  • Organize the workload of the Solihealth LTD, arranging and coordinating diaries, including clinics for the teams across Solihull.
  • Provide regular direct and indirect contact with patients, carers, and relatives.
  • Liaise with external agencies and services, such as hospitals, GP surgeries, and medical secretaries.
  • Answer telephone calls on behalf of the team and deal with patient enquiries in a polite and efficient manner.
  • Make own administrative decisions as appropriate.
  • Overall responsibility for receiving and dealing with tasks in a timely manner.
  • Cope with the increase of incoming referrals from GP surgeries due to more hubs being developed.
  • Register new patients onto the TPP SystmOne, ensuring that all referrals, results, and clinical correspondence are scanned against the patient in a timely manner.
  • Overall responsibility for arranging timely appointments and follow-up appointments with the appropriate health professional.
  • Deal with patient prescription issues and queries.
  • Prioritize own workload on a day-to-day basis, assessing and judging the work on a priority basis.
  • Responsible for organizing the team's workload, arranging and coordinating diaries.
  • Provide and receive complex information on a daily basis, exercising initiative and judgment based on acquired knowledge and experience.
Governance/Compliance
  • Support any work required for compliance with CQC and other statutory registration requirements.
Operational/General
  • Responsible for ordering, installation, use, repair, and maintenance of clinical and office equipment.
  • Responsible for maintaining stock control at each of the hubs.
  • Will need to be able to travel to the hubs across Solihull as and when required.
  • Any other duties required to support organizational delivery.

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