Administrative Coordinator
2 weeks ago
About the Role
Solihealth Limited is seeking a highly organized and detail-oriented Administrative Coordinator to join our team. As an Administrative Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.
Key Responsibilities
- Provide administrative support to the Solihealth team, including answering calls, tasks, and discharge summaries.
- Deal with all incoming referrals to the service and arrange appointments and follow-up appointments.
- Organize the workload of the Solihealth LTD, arranging and coordinating diaries, including clinics for the teams across Solihull.
- Provide comprehensive administrative support, including regular direct and indirect contact with patients, carers, and relatives.
- Liaise with external agencies and services, such as hospitals, GP surgeries, and medical secretaries.
- Answer telephone calls on behalf of the team and deal with patient enquiries in a polite and efficient manner.
- Make own administrative decisions as appropriate.
- Overall responsibility for receiving and dealing with tasks in a timely manner.
- Cope with the increase of incoming referrals from GP surgeries due to more hubs being developed.
- Register new patients onto the TPP SystmOne, ensuring that all referrals, results, and clinical correspondence are scanned against the patient in a timely manner.
- Arrange timely appointments and follow-up appointments with the appropriate health professional as detailed on the referral form and directed by the specialist team.
- Deal with patient prescription issues and queries.
About Solihealth Limited
Solihealth Limited is a system-wide organization supporting the development and implementation of at-scale services across general practice in Solihull. We are developing a new community-based dermatology service, providing more specialist services in primary care for patients across Solihull, and delivered through a hub and spoke model.
What We Offer
We offer a dynamic and fast-paced work environment where you will have the opportunity to influence and set up systems as the company grows. Every day will be different, giving you the flexibility to learn and realize your full potential.
Requirements
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook.
- Excellent keyboard / IT skills.
- Ability to communicate clearly with a range of contacts, both verbally and in writing.
- Excellent attention to detail and accuracy.
- Strong organizational skills and ability to multitask.
- Ability to work under pressure.
- Ability to work autonomously.
- Ability to manage and prioritize own workload and use own initiative.
- Ability to deal professionally with enquiries from staff, service users, and stakeholders.
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