Administrative Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Solihealth Limited Full time

About Solihealth Limited

Solihealth Limited is a dynamic and innovative healthcare organization dedicated to delivering high-quality services to patients across Solihull. As a key partner in the development and delivery of healthcare services, we are seeking an experienced and skilled professional to join our team as an Administrative Coordinator.

Job Summary

The successful candidate will provide comprehensive administrative support to our team, ensuring the smooth operation of our services. This will involve answering calls, tasks, and discharge summaries, as well as dealing with incoming referrals and arranging appointments and follow-up appointments.

Main Responsibilities

  • Provide administrative support to the Solihealth team, including answering calls, tasks, and discharge summaries.
  • Deal with incoming referrals and arrange appointments and follow-up appointments.
  • Organize the workload of the Solihealth team, arranging and coordinating diaries, including clinics for teams across Solihull.
  • Provide comprehensive administrative support, including regular direct and indirect contact with patients, carers, and relatives.
  • Liaise with external agencies and services, such as hospitals, GP surgeries, and medical secretaries.
  • Answer telephone calls on behalf of the team and deal with patient enquiries in a polite and efficient manner.
  • Make own administrative decisions as appropriate.
  • Overall responsibility for receiving and dealing with tasks in a timely manner.
  • Cope with the increase of incoming referrals from GP surgeries due to more hubs being developed.
  • Register new patients onto the TPP SystmOne, ensuring that all referrals, results, and clinical correspondence are scanned against the patient in a timely manner.
  • Overall responsibility for arranging timely appointments and follow-up appointments with the appropriate health professional.
  • Deal with patient prescription issues and queries.
  • Prioritize own workload on a day-to-day basis, assessing and judging the work on a priority basis.
  • Responsible for organizing the team's workload, arranging and coordinating diaries.
  • Provide and receive complex information on a daily basis, exercising initiative and judgment based on acquired knowledge and experience.

Governance/Compliance

  • Support any work required for compliance with CQC and other statutory registration requirements.

Operational/General

  • Responsible for ordering, installation, use, repair, and maintenance of clinical and office equipment.
  • Responsible for maintaining stock control at each of the hubs.
  • Will need to be able to travel to the hubs across Solihull as and when required.
  • Any other duties required to support organizational delivery.

Person Specification

Knowledge, Skills & Aptitude

Essential

  • Detailed knowledge of Microsoft Office: Word / Excel / Outlook.
  • Excellent keyboard / IT skills.
  • Ability to communicate clearly with a range of contacts, both verbally and in writing.
  • Excellent attention to detail and accuracy.
  • Strong organizational skills and ability to multitask.
  • Ability to work under pressure.
  • Ability to work autonomously.
  • Ability to manage and prioritize own workload and use own initiative.
  • Ability to deal professionally with enquiries from staff, service users, and stakeholders.

Desirable

  • Detailed knowledge of clinical systems specifically TPP SystmOne.

Experience

Essential

  • Experience in dealing with confidential information.
  • Experience of maintaining office systems.
  • Recent and relevant experience (demonstrated by a minimum of 2 years experience).
  • Previously worked in a similar position within the Public Sector.

Qualifications

Essential

  • Good general education (GCSE / NVQ equivalent Maths and English).

Practical Circumstances

Essential

  • Ability to travel to multiple sites when required.
  • Willing to undertake DBS.

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