Healthcare Support Coordinator
4 weeks ago
Job Overview
Position: Patient Care Coordinator
Company: Karis Medical Centre
Location: Birmingham
About Us:
Karis Medical Centre is a collaborative practice of healthcare professionals dedicated to delivering exceptional primary care services. Our team, consisting of both clinical and administrative staff, is committed to addressing the comprehensive needs of our patients, encompassing their physical, emotional, social, and spiritual well-being.
Role Summary:
The Patient Care Coordinator plays a crucial role in ensuring a supportive and efficient experience for patients. As the initial point of contact, this position involves assisting patients in navigating their healthcare journey, whether in person or via telephone.
Key Responsibilities:
- Greet patients warmly and address inquiries at the reception area.
- Handle incoming patient calls with professionalism.
- Coordinate patient care and manage appointment scheduling.
- Provide essential administrative assistance to the clinical teams.
Core Duties:
Respond to general inquiries, clarify procedures, and organize appointments. Ensure that urgent cases are prioritized effectively. Engage with patients, healthcare teams, and agencies to facilitate communication. Manage phone calls, process prescriptions, inform patients about service charges, and uphold patient confidentiality. Collaborate with team members, communicate with management, register new patients, offer chaperone services, oversee patient referrals, and execute various administrative tasks as directed by the practice.
Qualifications:
- Prior experience in a general practice setting.
- Familiarity with EMIS software.
- Experience in customer or patient-facing roles.
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