Healthcare Administrative Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Sutton Coldfield Group Practice Full time

Job Overview

The role involves providing essential support to the medical secretarial team at Sutton Coldfield Group Practice, assisting with daily operations, and facilitating communication between patients and healthcare professionals while offering administrative assistance to both clinical and non-clinical staff.

Key Responsibilities

1. Manage incoming and outgoing communications, ensuring timely and effective interactions, while taking messages and addressing relevant inquiries.

2. Collaborate with hospital teams and other healthcare providers to maintain seamless communication between primary and secondary care services.

3. Deliver professional and precise correspondence to patients, healthcare professionals, and colleagues, which includes drafting letters, sending emails, and utilizing clinical messaging systems.

4. Ensure that patient referrals are processed and tracked appropriately, updating medical records and informing patients of any changes as necessary.

5. Assist in the collection of data and statistics as required.

6. Perform general office duties such as scanning, photocopying, filing, and conducting research, along with managing phone calls and emails.

7. Provide support to the secretarial team with various tasks and projects as needed.

8. Offer general assistance to the medical secretarial team as required.

Required Skills

- Excellent communication abilities across all levels.

- Capability to thrive in a dynamic and fast-paced environment.

- Proficiency in working independently as well as collaboratively within a team.

Experience Requirements

Essential

  • Prior experience in administration, ideally within a healthcare setting.

Desirable

  • Familiarity with SystmOne software.
  • Understanding of Electronic Referral Systems (ERS).

About Sutton Coldfield Group Practice

Our mission is to provide innovative and integrated healthcare services within the community, ensuring high-quality care in partnership with our patients. We are committed to fostering strong relationships built on trust and mutual respect, which are fundamental to delivering exceptional patient care.



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