Deputy Manager

1 week ago

London, Greater London, United Kingdom Vacherin Full time

Job Summary

Vacherin is seeking a highly skilled Deputy Manager to join our team. As a Deputy Manager, you will be responsible for ensuring the delivery of exceptional food and service experiences to our clients.

Key Responsibilities

  • Food and Service Development
    • Ensure that client expectations of food and food service are consistently delivered in line with the Vacherin brand.
    • Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
    • Continually monitor the service and food provided in the site, give feedback to the chefs/service team and to ensure the food and service is of the highest quality.
    • Proactively make suggestions to the General Manager regarding innovation in food and food service to develop the business at the relevant site.
  • Relationship Management
    • Develop and sustain good working relationships with the client at the relevant site.
    • In the absence of the General Manager, act as the first point of reference for all client comments and concerns and take any necessary action.
    • Actively gain customer feedback and to use the information to improve the offering at any given business.
  • Finance
    • Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate Vacherin manual.
    • Provide effective day-to-day performance management to all Front of House staff at the site.
    • As directed by the General Manager, provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and Vacherin standards.
    • Report staff absence, timekeeping, sickness to the General Manager and where necessary provide the information to the relevant department in Vacherin.
    • Provide feedback and coaching to any member of staff ensuring that all team members are aware of Vacherin standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
  • Sales
    • Work with the General Manager to maximise sales at the relevant site.
    • Represent the relevant site as necessary at meetings within Vacherin.

What's in it for you?

Vacherin offers a range of benefits to its employees, including:

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Private medical eligibility
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers
  • Cycle to work scheme

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