Enterprise Implementation Specialist

2 months ago


London, Greater London, United Kingdom Deputy Full time
About the Role

We are seeking a highly skilled Enterprise Implementation Specialist to join our Professional Services team at Deputy. As a key member of our team, you will be responsible for delivering tailored workforce management solutions to our enterprise customers.

Key Responsibilities
  • Project Delivery: Manage the end-to-end delivery and implementation of complex projects for Deputy's largest enterprise customers.
  • Customer Advisory: Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process.
  • Project Planning: Define and communicate project plans with clearly defined timelines and deliverables.
  • Collaboration: Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer's requirements and project timelines.
  • Configuration: Interpret and map customer's business structure to the Deputy platform, optimizing for ease of use and performance.
  • Communication: Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
  • Training: Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success.
  • Knowledge Transfer: Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support.
Requirements
  • Implementation Experience: Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
  • Implementation Cycles: Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
  • Communication Skills: Ability to understand and relate to both technical and non-technical project team members.
  • Professional Experience: 1-2 Years of professional experience in delivery, implementation, or project management.
What We Offer
  • Flexible Work Arrangements: Flexible co-working space in central London at Uncommon Liverpool St.
  • Employee Benefits: Free happy hours, afternoon tea, networking, and professional events.
  • Employee Support: Employee pension matching programme, private health and dental insurance, paid parental leave, flexible holiday time, and work from home stipend.


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