Front of House Supervisor
3 weeks ago
Position: Front of House Supervisor
Reports To: General Store Manager
Position Overview
As the Front of House Supervisor, you are the key leader in your area, responsible for upholding service excellence and ensuring a pristine environment in the Front of House. Your role is pivotal in driving the store's sales and profitability through effective upselling techniques and exceptional guest relations. You will foster a motivated team atmosphere that encourages guests to return to our establishment.
Key Responsibilities
Operational Leadership:
- Manage and oversee the Front of House operations at a German Doner Kebab restaurant.
- Ensure that guest service aligns with company standards, maintaining high levels of customer satisfaction.
- Address guest complaints promptly and take appropriate measures to resolve issues.
- Guarantee that only the highest quality products are served.
- Organize the Front of House and supervise team responsibilities to enhance both team and guest satisfaction.
- Train and guide team members through structured training programs to ensure outstanding guest service.
- Evaluate team performance and provide constructive feedback to keep morale high and productivity strong.
- Manage stock inventory for the Front of House and analyze usage patterns.
- Ensure compliance with food safety and health regulations.
- Promote and enhance the GDK brand.
- Foster a positive work environment and lead by example.
- Monitor Front of House operations and implement corrective actions as necessary.
- Serve as duty manager on a rotating basis.
- Conduct pre- and post-shift meetings with the Front of House team to communicate objectives, share feedback, and relay important business information.
- Take responsibility for the business performance of the Front of House.
- Ensure adherence to GDK guidelines in Front of House operations.
- Investigate and address the root causes of guest complaints related to the Front of House.
- Ensure all Front of House staff comply with company uniform standards.
- Welcome guests and manage table reservations.
- Organize and supervise the shifts of dining and counter staff.
- Maintain high standards of quality control, hygiene, and health and safety.
- Prepare cash drawers and manage petty cash as needed.
- Assist in any Front of House position as circumstances require.
- Encourage teamwork, cooperation, and a positive attitude within the work environment.
- Complete necessary daily reports at the end of each shift.
- Participate in training sessions or meetings as required by the company.
- Perform additional duties as assigned by the Operations Manager based on business needs.
- Collaborate with the General Store Manager to coordinate all aspects of Front of House operations.
- Ensure stock storage areas and the Front of House are kept clean and organized at all times.
- Work with the General Store Manager and the team to achieve tight stock control and budgeted margins.
- Complete daily paperwork as required.
- Engage with customers to model exceptional guest care.
- Lead efforts to maintain high standards of guest service.
- Support team members during peak times and undertake any operational duties necessary to meet guest expectations.
- Ensure the Front of House team is well-groomed and prepared for work.
- Adhere to all legal responsibilities and requirements associated with the business.
- Maintain a thorough understanding of all equipment and ensure preventative maintenance is conducted.
Business Relationships:
- Store team colleagues
- Restaurant management team
- Guests and delivery personnel
- GDK personnel
- Restaurant franchisee
Qualifications:
The ideal candidate for the Front of House Supervisor position should possess excellent communication skills and demonstrate a passion for teamwork. The following qualifications are essential:
- Proven experience as a Supervisor or Duty Manager in the food industry.
- Demonstrated expertise in guest service management.
- Extensive knowledge of guest care principles.
- Proficiency in English.
- Familiarity with POS systems and computer literacy.
- Strong leadership and motivational skills.
- Financial management capabilities.
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