Deputy Front of House Supervisor

3 weeks ago


London, Greater London, United Kingdom The Arora Group Full time
About the Role:

At The Arora Group, we believe in treating our team like family and our guests like royalty.

As a Deputy Front of House Supervisor, you will play a pivotal role in ensuring that every guest experiences exceptional service from the moment they arrive until their departure.

Key Responsibilities:
  • Oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes.
  • Deliver personalized service that exceeds guest expectations and fosters a welcoming atmosphere.
  • Lead and mentor the front desk team, promoting a culture of excellence and continuous improvement.
  • Handle guest inquiries and resolve any issues with professionalism and efficiency.
  • Maintain a thorough understanding of hotel services and facilities to provide accurate information to guests.

What We Are Looking For:
  • Proven experience in a supervisory role within a hotel environment.
  • A passion for delivering outstanding guest service and a keen eye for detail.
  • Ability to remain composed and effective in a fast-paced setting.
  • Familiarity with hotel management software and reservation systems.
  • Strong leadership skills with a focus on team development.

What We Offer:
As a Deputy Front of House Supervisor, you will enjoy a range of benefits, including:
  • Competitive salary with additional service charge.
  • 28 days of paid holiday, increasing with service.
  • Discounted accommodation rates for you and your loved ones.
  • Comprehensive training and development programs.
  • Uniform provision and complimentary dry cleaning services.
  • Free meals during shifts.
  • Pension scheme.
  • Excellent opportunities for career advancement.


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