Front of House Manager
6 days ago
Job Summary
Rapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.
Key Responsibilities
- Manage rotas, sickness, lateness, and staffing issues to ensure seamless operations.
- Delegate tasks to supervisors and ambassadors to optimize team performance.
- Handle customer escalated complaints and resolve issues in a timely and professional manner.
- Recruit and interview new hires to ensure the best fit for our team.
- Lead training sessions or provide one-on-one training to ambassadors to enhance their skills and knowledge.
- Support additional training and coaching as needed to ensure everyone is performing their job properly.
- Resolve HR issues promptly and efficiently.
- Motivate employees to perform well and create a thriving workspace.
- Manage health and safety and risk management initiatives.
- Lead projects as assigned and organize teams to assist in these efforts.
- Liaise with third-party partners and key stakeholders on a daily basis.
Requirements
- A minimum of 1 year proven work experience as Guest Service Manager in a small contract, Front of House Manager, or a Senior Supervisor within a similar contract.
- An understanding of all front-of-house management best practices and expectations.
- A high level of proficiency in English, both verbal and written.
- Customer service drive with outstanding communication and active listening skills.
- Excellent problem-solving and multitasking skills.
- Leadership skills along with the ability to motivate a remote team into high performance.
- The ability to work flexible hours.
- A strong sense of responsibility and a professional presentation.
- The ability to build rapport with colleagues and clients alike.
- A commitment to innovation and creativity.
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