Front of House Supervisor

2 months ago

London, Greater London, United Kingdom Heather Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at Heather. As a Front of House Supervisor, you will be responsible for ensuring consistent high standards of customer service and proactive customer interaction.

Key Responsibilities:

  • Ensure that all customers receive a high level of service and that their needs are met.
  • Follow established procedures and instructions to ensure efficient and effective service delivery.
  • Contribute to a positive team working environment and work collaboratively with colleagues to achieve team goals.
  • Maximize performance from the team by focusing on good training and development, motivation, and engagement.
  • Liaise with customers to ensure their needs have been met and provide solutions to any issues that may arise.

Requirements:

  • Ability to listen carefully and take instructions, and communicate confidently while working to an organized plan.
  • Food Safety at Level 2 and Health & Safety at Level 2 certificates (ideally already held).
  • Ability to read and understand company manuals to obtain a thorough understanding and knowledge of products and services.

What We Offer:

  • An annual day off for your birthday.
  • Monthly masterclasses with Michelin-starred chefs.
  • Fully funded development courses ranging from levels 2 to 7.
  • Discounts and cashback at a wide variety of retail and leisure outlets.
  • Cycle-to-work scheme.
  • Freedom Friday – a paid day off to volunteer at a charity of your choice.
  • Free lunch every workday.
  • 24/7 access to the Mental Health Charter App.
  • Enhanced parental leave benefits.
  • Paid leave for fertility treatments.
  • Grandparent leave to support your loved ones with their new arrival.

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