Energy Solutions Consultant

4 weeks ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Firstsource Full time
Position: Energy Solutions Consultant

Role Overview:
As an Energy Solutions Consultant, you will engage with customers seeking to transition to EON Next as their energy provider. Your primary responsibility will be to manage inbound inquiries, ensuring a seamless customer experience while addressing service requests related to energy billing and home transitions.

Location: On-site

Working Hours: Full-time, 37.5 hours per week, Monday to Friday, from 08:45 AM to 5:15 PM

Compensation: Annual salary of £22,584.43 (£11.55 per hour) with potential performance bonuses.

Key Responsibilities:
  • Handle incoming calls from prospective customers interested in EON Next services.
  • Occasionally conduct outbound calls to retain existing customers or assist with home transitions.
  • Work in a dynamic environment with minimal downtime between calls.
  • Effectively manage customer objections and resolve complaints, prioritizing customer satisfaction.
  • Participate in a comprehensive four-week training program, including classroom instruction and live call support.

Important Notes:
  • Flexibility required between 10 AM and 8 PM, Monday to Friday.
  • Hourly rate of £11.55 with performance bonuses up to £350 per month based on attendance and sales metrics.
  • 37.5 hours of work per week with no weekend shifts.
  • Paid training provided.

Candidate Profile:
  • Proven experience in sales or customer service with a strong desire to excel.
  • Ability to identify sales opportunities and close deals effectively.
  • Maintain high energy and motivation in a target-driven environment.
  • Collaborate effectively with team members and share best practices.
  • Build rapport quickly with customers, establishing trust and confidence.
  • Understanding of compliance and sales processes within a regulated sector.


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