Pathway Support Coordinator

3 weeks ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Public Health Wales Full time

Position Overview

An exciting opportunity has emerged for a Full-Time ( hrs per week) Pathway Support Coordinator to become a vital member of the Administration/Telephone Helpline team.

The selected individual will collaborate closely with the helpline team to ensure the effective execution of the Diabetic Eye Screening Programme in Wales. This role entails providing crucial administrative assistance to facilitate the smooth functioning of the call/recall and failsafe operations of both programmes.

This position is dynamic and multifaceted, necessitating the capability to engage with a diverse array of stakeholders, manage various tasks, and meet tight deadlines. The ability to organize, prioritize, and strategize your workload is essential to achieving your goals. Team collaboration is critical for success in this role, along with exceptional telephone communication skills and a high degree of accuracy in entering participant pathway information and data.

If you possess the relevant experience and are self-driven, with the capacity to manage and prioritize multiple responsibilities, we encourage you to consider this opportunity.

Key Responsibilities

  • Collaborate with the Pathway Coordinator to validate lists and reports, supporting the establishment of a robust failsafe system for the screening pathway processes.
  • Examine and investigate patient demographic and management records.
  • Update patient management records in accordance with established standard operating policies and procedures.
  • Conduct essential failsafe checks.
  • Engage with various DESW staff, GPs, and other health professionals to appropriately update management pathways.
  • Organize clinics and schedule patient appointments.
  • Manage the distribution of screening invitations.
  • Address appointment modifications and general inquiries via telephone from patients, the public, and other health professionals.
  • Prepare clinic documentation for screening sessions.
  • Disseminate result information to patients, GPs, and other health professionals.
  • Process and update failsafe reports.
  • Handle undelivered returned mail and manage changes to demographic information.
  • Oversee auto mailing and franking of correspondence.
  • Maintain organized filing systems.

The ability to communicate in Welsh is preferred for this position; applications from both English and/or Welsh speakers are welcome.

About Public Health Wales

Public Health Wales serves as the National Public Health Institute in Wales, with a vision of 'Working to achieve a healthier future for Wales'. Our organization plays a crucial role in enhancing population health and well-being, addressing health disparities, improving healthcare outcomes, safeguarding the public, and supporting the integration of health considerations across all policies in Wales.

In light of the ongoing challenges posed by the Coronavirus pandemic, the cost-of-living crisis, and the need to combat climate change, our organization is committed to being at the forefront of supporting individuals, communities, partners, and the Welsh Government in tackling these significant issues and providing actionable solutions.

Guided by our core values of 'Working together, with trust and respect, to make a difference', we are dedicated to fostering an inclusive workplace that values equality, diversity, and inclusion. We welcome applications that reflect the rich diversity of the communities we serve and from individuals interested in part-time or job share opportunities.

For further information about employment with us and the benefits we provide, please refer to our website.

For guidance on the application process, please consult our resources.

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