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Screening Pathway Coordinator
2 months ago
About the Role
We are seeking two full-time Welsh-speaking Screening Pathway Administrators to join our Administration/Telephone Helpline Team at Public Health Wales.
Key Responsibilities
- Work with the Screening Pathway Coordinator to validate lists and reports, ensuring the introduction of a robust failsafe system for screening pathway processes.
- Review and investigate patient demographic and patient management records.
- Update patient management records in line with agreed standard operating policies and procedures.
- Process key failsafe checks and liaise with DESW staff, GPs, and other health professionals to update management pathways.
- Set up clinics, appoint patients to clinics, and process invitations for screening.
- Deal with appointment changes and general queries over the telephone from patients, members of the public, and other health professionals.
- Prepare clinic paperwork for screening clinics and issue result information to patients, GPs, and other health professionals.
- Process and update failsafe reports, undelivered returned mail, and demographic details.
- Auto-mail and frank mail, and maintain accurate filing systems.
About Us
Public Health Wales is the National Public Health Institute in Wales, working to achieve a healthier future for Wales. Our vision is to drive improvements in population health and well-being, reduce health inequalities, and improve healthcare outcomes.
We are an organisation that values equality, diversity, and inclusion, and we welcome applications from individuals who share our commitment to these values.
Requirements
- Minimum 5 GCSEs, with administration work experience and a willingness to work towards an NVQ level 3 in Business Administration or Customer Care.
- Previous administrative experience, telephone call handling, and customer care experience.
- Good level of interpersonal and communication skills, with the ability to prioritise work and use own initiative.
- Ability to work well under pressure and maintain concentration while dealing with constant interruption.
Desirable Qualifications and Experience
- European Computer Driving Licence qualification.
- Welsh language skills.
- Experience of working in a health service environment.
- Knowledge of screening programmes.
Essential Requirements
- Ability to speak Welsh.
- Willingness to travel to other screening locations if required by the service.
