Student Support Coordinator

3 weeks ago


Pontypridd, Rhondda Cynon Taf, United Kingdom University of South Wales Full time
Position Overview

The role of the Student Support Coordinator serves as a vital and professional initial point of contact for students through various communication channels including an Enquiry Management System, telephone, email, and in-person interactions across the University campuses.

Key Responsibilities
  • Handle sensitive information with discretion and professionalism, exercising sound judgment to determine when to escalate issues.
  • Collaborate effectively within a dynamic team environment while also demonstrating the ability to work independently and make informed decisions.
  • Exhibit a strong commitment to enhancing the student experience by delivering exceptional customer service.
  • Adapt to flexible working arrangements across all campus locations to ensure adequate staffing during operational hours.
Employment Details

This is a part-time, fixed-term position.

Commitment to Diversity

The University is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All employees are expected to uphold this commitment.

We strive to build a diverse workforce and foster an inclusive environment where all individuals are treated with dignity, fairness, and respect. We actively encourage applications from a variety of backgrounds and communities, particularly in relation to age, disability, gender identity, sexual orientation, race, and religion or belief.

Welsh Language Opportunities

We welcome applications from Welsh learners and speakers. The University provides access to Welsh language courses to further develop skills for delivering bilingual services.

Applications are accepted in both Welsh and English, with no preference given to one over the other.



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