Energy Sales Consultant
4 weeks ago
Company: Firstsource
Role Overview: As an Energy Solutions Advisor, you will be integral in assisting customers who are interested in transitioning to EON Next as their energy supplier. Your primary responsibility will involve managing inbound inquiries, ensuring that customer needs are met efficiently and effectively.
Location: On-site
Working Hours: Full-time, 37.5 hours per week, Monday to Friday, from 08:45 AM to 5:15 PM
Compensation: Annual salary of £22,584.43 (£11.55 per hour) with potential for performance-based bonuses.
Key Responsibilities:
- Handle incoming calls from prospective customers, providing information and support regarding energy services.
- Occasionally engage in outbound calls to retain existing customers or assist with service transitions.
- Maintain a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
- Navigate multiple systems while managing customer interactions in a fast-paced environment.
- Adhere to industry regulations and guidelines, ensuring compliance in all customer dealings.
Training: Comprehensive training will be provided, encompassing both classroom learning and practical experience. This training is fully compensated and will prepare you for success in your role.
Candidate Profile:
- Proven experience in sales or customer service, with a strong desire to excel in a sales-driven environment.
- Ability to identify opportunities and effectively close sales.
- Motivated and energetic, with a focus on achieving targets.
- Team-oriented, with a commitment to sharing best practices and supporting colleagues.
- Strong interpersonal skills, capable of building rapport and trust with customers.
- Understanding of compliance and sales processes within a regulated sector.
Additional Information:
- Flexibility in working hours is required, particularly between 10 AM and 8 PM, Monday to Friday.
- Performance bonuses of up to £350 per month may be available based on attendance and sales achievements.
- This role does not require weekend work.
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