Events & Groups Coordinator

2 weeks ago

London, Greater London, United Kingdom Apex Hotels Full time

About Apex Hotels

We are a family-owned business that prides itself on providing exceptional customer service and creating a warm and welcoming atmosphere for our guests. Our team is passionate about delivering outstanding experiences and making every stay with us truly unforgettable.

Role Overview

This is an exciting opportunity to join our Sales and Events Team as an Events & Groups Coordinator. As a key member of our team, you will be responsible for promoting our hotel's facilities to the Conference, Event, and Group rooms market, ensuring maximum sales revenue and client satisfaction for each event.

Main Responsibilities

  • Effectively promote all the hotel's facilities to the Conference, Event, and Group rooms market to achieve the maximum sales revenue and client satisfaction for each event.
  • Ensure that each enquiry and booking is handled efficiently from enquiry stage through to arrival, departure, billing, and follow-up.
  • Maintain an accurate status of all enquiries and bookings and ensure that the highest standard of administration is carried out for every group enquiry and booking.
  • Enter all details into Infor SCS, reporting on all activity conducted with each enquiry and booking.
  • Be responsible for issuing contracts and paperwork, in line with Apex procedures.

About You

We are looking for a highly organized and detail-oriented individual with excellent communication and interpersonal skills. Previous experience in event and/or group rooms related roles is highly desirable. You will be responsible for delivering exceptional customer service and ensuring that every event is a success.

What We Offer

  • A competitive rate of pay and a generous range of employee benefits, including 29 days holiday, access to an external Employee Assistance Programme, and entry to our state-of-the-art gym and pools.
  • Training and development opportunities from day one, allowing you to flourish in a fulfilling career.
  • A cycle to work scheme, discounted room rates, and spa discount.
  • Employee of the quarter and annual recognition schemes, and contributions to a pension scheme.

Why Work with Us

We are a dynamic and innovative business that values our employees and provides a supportive and inclusive work environment. We encourage you to bring your true self to work and provide opportunities for growth and development. If you are passionate about delivering exceptional customer service and creating unforgettable experiences, we would love to hear from you.

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