Reception Operations Manager

3 weeks ago

London, Greater London, United Kingdom The Delaunay Full time

At The Delaunay, inspired by the elegant cafés of Central Europe, we pride ourselves on providing an exceptional dining experience. As a Reception Supervisor, you will play a crucial role in ensuring our guests feel welcomed and valued.

Why join us as a Reception Supervisor:
  • Benefit from tailored training programs, mentorship opportunities, and clear pathways for career advancement.
  • Enjoy attractive bonuses through our referral program and other incentive initiatives.
  • Receive discounts on gym memberships, retail, and travel.
  • Participate in industry supplier trips and gain access to exclusive masterclasses and workshops.
  • Take advantage of enhanced maternity and paternity leave policies.
  • Enjoy discounted dining at our restaurants and Minor Hotels worldwide.
  • Earn an additional day of vacation for each year of service, up to five years.
  • Access mental health support, as well as legal and financial advice through our employee assistance program.
  • Participate in English language lessons.


Key Responsibilities of the Reception Supervisor:

  • Oversee the reception area in our bustling restaurant.
  • Ensure all guests are warmly greeted and acknowledged upon arrival.
  • Engage with guests and assist them in finding their designated tables.
  • Manage the restaurant's flow, including table turnover times.
  • Supervise the tasks of the reception team.
  • Handle phone inquiries and manage reservations.

What we seek in a Reception Supervisor:

  • Previous experience in a supervisory role or as a senior receptionist.
  • A warm, genuine demeanor with a natural ability to connect with people.
  • Excellent presentation and a strong command of English, both spoken and written.
  • Proactive in addressing the needs of guests and team members.
  • Familiarity with reservation systems such as Seven Rooms or Open Table is advantageous.
  • Eligibility to live and work in the UK.

We are committed to promoting from within, investing in our team members to cultivate the leaders of tomorrow. At The Delaunay, we uphold a foundation of values that we proudly embrace.

We create environments where individuals feel a sense of belonging.

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