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Guest Services Manager

2 months ago

London, Greater London, United Kingdom Reception Full time

Job Summary:

We are seeking a highly skilled and experienced Guest Services Manager to join our team at Reception. As a key member of our front-of-house team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.

Key Responsibilities:

  • Assist the Front of House Manager in the induction and training of new staff within the department.
  • Encourage the selling of the hotel and its facilities, being aware of all in-house promotions.
  • Act as a liaison between Reception, Housekeeping, Reservations, Guest Services, and Credit Control, communicating all information accurately and ensuring it is acted upon accordingly.
  • Attend the Morning Meeting in the absence of the Front of House Manager and any other meetings as requested by the Front of House Manager.
  • Ensure that on a daily basis the departure list is thoroughly checked, thus ensuring any queries are dealt with via both Reception and Housekeeping.

Requirements:

  • Minimum 1-2 years' experience in Guest Experience in a hotel.
  • Other languages are a plus.

Benefits:

  • 29 days' holiday including 8 public holidays.
  • Contributory pension scheme.
  • Discounted dental and health cover with HSF.
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets).
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts.

About Us:

We are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team.