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Guest Services Manager

2 months ago

London, Greater London, United Kingdom Rapport Guest Services Full time

Role Overview

Rapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.

Key Responsibilities

  • Deliver outstanding service to internal clients and guests, consistently meeting high standards.
  • Warmly greet all guests and visitors, setting the tone for a positive experience.
  • Take ownership of the ground floor welcome area, identifying opportunities to enhance the guest experience.
  • Be flexible and adaptable in your approach, responding to changing circumstances with ease.
  • Develop a thorough understanding of our booking systems and technology, using this knowledge to support the guest journey.
  • Act as a proactive and hands-on team player, seeking opportunities to improve efficiencies and enhance the business environment.
  • Escort guests to meeting rooms and desired locations, providing a seamless experience.
  • Proactively deal with enquiries and requests in a timely and professional manner.

The Ideal Candidate

We are looking for a motivated and experienced supervisor who is passionate about delivering great service. If you have a can-do attitude, integrity, and a willingness to think outside the box, we want to hear from you.