Lead Reception Operations Manager
2 months ago
Lead Reception Operations Manager at Caprice Holdings Ltd.
Caprice Holdings Ltd. is a prestigious hospitality group renowned for its collection of upscale dining venues, bars, and exclusive private dining experiences. We are seeking a Lead Reception Operations Manager to enhance our unique guest experience.
In this pivotal role, you will be responsible for managing the reception area, overseeing reservations, and ensuring the venue's overall success. If you possess a strong passion for hospitality, exceptional leadership abilities, and a dedication to outstanding service, we encourage you to make a significant impact at one of our esteemed establishments.
Key Responsibilities:
• Direct the daily operations of the reception area, ensuring exceptional service quality.
• Oversee and coordinate reservations, optimizing guest seating and flow.
• Mentor and supervise reception staff, fostering a positive and productive work environment.
• Address guest inquiries and concerns with professionalism and efficiency.
• Collaborate with management to plan and execute private events and functions.
• Ensure compliance with company policies, procedures, and quality benchmarks.
• Contribute to a welcoming and inclusive atmosphere for both guests and team members.
Requirements:
• Demonstrated experience as a Lead Reception Operations Manager or in a comparable front-of-house position within the hospitality sector.
• Proficiency in Open Table Reservation Software.
• Strong organizational, communication, and interpersonal skills.
• Excellent problem-solving capabilities and a proactive approach to operational challenges.
• Ability to thrive in a fast-paced environment while managing multiple responsibilities.
• Familiarity with reservation systems and administrative duties.
Benefits:
• Generous discounts on dining experiences, including beverages, at our restaurants.
• Exceptional opportunities for career advancement within the organization.
• Referral program with attractive bonuses for each successful recommendation.
• Exclusive access to discounts on gym memberships, travel, online shopping, and more.
• Recognition programs, long service awards, and staff incentives.
Join our team and contribute to a distinguished establishment dedicated to providing unparalleled hospitality.
We foster a work environment that values equal opportunity and diversity.
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