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Reception Operations Manager
2 months ago
About Anabas
Anabas is a leading provider of high-end reception and concierge services, specializing in delivering exceptional workplace experiences for corporate office occupiers.
Job Summary
We are seeking an experienced Community Manager to join our team in Holborn. As a key member of our operations team, you will be responsible for leading the delivery of exceptional guest experiences, ensuring a smooth and efficient day-to-day operation, and implementing new ideas to continually improve service excellence.
Key Responsibilities
- Lead by Example
- Process all guests in a polite, courteous, and professional manner, ensuring personal presentation is to a high standard always.
- Demonstrate an understanding of 5-star and VIP guest service, suggesting and implementing new ideas to continually improve guest experience.
- Day-to-Day Delivery
- Be responsible for ensuring the day-to-day delivery of the guest experience is smooth, professional, friendly, and efficient.
- Continually assess and suggest new ways of delivering service excellence, working both proactively and reactively to deliver the best service and visitor experience.
- Protocol Implementation
- Document and implement any changes to protocols, ensuring all team members are fully briefed on these amendments.
Requirements
- Experience working as a reception manager in a corporate office environment.
- Exceptional organization and communication skills.
- An interest in the local area and community.
- The ability to work in a fast-paced environment, maintaining an exceptional level of service while managing multiple tasks.
Benefits
- 28 days holiday per year, including Bank Holidays.
- Employee Assistance Programme.
- Eyecare Vouchers.
- Perkbox.
- Recommend a friend scheme.
- Training & development opportunities.
