Crisis Support Administrator

3 weeks ago

Slough, Slough, United Kingdom Mountain Healthcare Full time
Position Overview

Role Summary

Location: Slough

Compensation: £28,034.64 pro rata based on a 44-hour work week.

Available Positions: Full Time

Work Schedule: Monday - Thursday, 6am - 6pm, with core office hours from 8:30am to 5pm.

Are you seeking a fulfilling career within the Health & Justice sector? This opportunity is ideal for a caring individual to become part of a progressive and leading service provider in the field of Sexual Assault Referral Centres (SARC).

The Administrator/Crisis Worker role is essential in delivering the necessary support and care to victims of sexual assault. As the primary advocate for patients visiting the centre, you will empower service users, ensuring they feel in control while assisting them through the forensic process and managing patient care pathways and daily service operations.

Key Responsibilities

Primary Duties Include:

  • Serve as the first point of contact for service users.
  • Facilitate administrative processes for service users and their families visiting the centre, including patient preparation and assistance in collecting forensic evidence.
  • Support the SARC Manager in the daily operations of the centre.
  • Maintain high standards of DNA anti-contamination between forensic cases.
  • Assist patients and coordinate with other agencies regarding service user pathways.
  • Provide support during the patient’s time at the SARC, acting as an advocate.
  • Collaborate closely with stakeholders such as Police, NHSE, ISVA, and Social Services.
  • Contribute as a vital member of the SARC team and the broader company network.
Required Qualifications

Essential Skills:

  • Proficient IT skills.
  • Experience in a supportive or customer-oriented environment.
  • Understanding of confidentiality protocols.
  • Experience in performing administrative tasks.
  • Due to the nature of the role, applications are invited from females only, in accordance with the Sex Discrimination Act.
  • A valid UK driving license and access to a vehicle may be required for travel across various SARC locations.
  • Advanced DBS and level 2 Police vetting will be necessary.
About Mountain Healthcare

Founded by dedicated clinicians, Mountain Healthcare is committed to delivering expert patient-centered services and leads the clinical forensic healthcare sector in the UK. As a premier partner of NHS England and law enforcement, we provide unique services including Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice.

Guided by our values of kindness and integrity, Mountain Healthcare offers holistic and trauma-informed care that enhances both immediate and long-term health outcomes for patients within the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equitable, effective, and efficient services, prioritizing the health, safety, and rights of all patients.

Join Us to Make a Meaningful Impact

As the demand for specialized critical services continues to grow, clinical forensic healthcare presents a promising career path. At Mountain Healthcare, we recognize that to deliver the highest quality services, our team must be the best in their field. We proudly offer exceptional training and development opportunities, including our unique Forensic Practitioner Gateway, a variety of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sectors.

Diversity and Inclusion

Mountain Healthcare is dedicated to fostering an environment that promotes equality, diversity, and inclusivity, valuing the unique contributions of each individual. We uphold these principles in our organizational values and interactions with each other and our patients. We welcome applications from all backgrounds, regardless of age, disability, sex, gender identity, race, religion, or personal circumstances.

Employee Benefits

Company Benefits Include:

  • Enhanced sickness pay scheme
  • Enhanced maternity pay after one year of service
  • Well-being program
  • Advanced rota planning for improved work-life balance
  • 6 weeks of annual leave
  • Pension scheme
  • Bonus scheme
  • Life assurance
  • Employee assistance program
  • Long service/team of the month awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one year of service

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