Patient Services Coordinator
3 weeks ago
Position Overview
As a vital member of our healthcare team, you will serve as the initial point of contact for patients, ensuring they receive the appropriate assistance and guidance. Your role is crucial in facilitating a seamless experience for individuals seeking medical services.
Key Responsibilities
- Provide a welcoming and efficient reception service to patients and visitors, ensuring they are directed to the correct healthcare professional or service.
- Utilize your judgment and communication skills to manage patients with urgent needs who arrive without appointments, ensuring they are attended to in a logical and respectful manner.
- Perform a variety of administrative tasks to support the daily operations of the practice.
- Handle telephone communications, including scheduling appointments, processing prescription requests, and managing inquiries.
- Conduct reception duties such as registering new patients, managing prescriptions, and processing incoming patient samples.
- Execute administrative tasks including mail processing, photocopying, and addressing general queries and complaints.
- Maintain a comprehensive understanding of all procedures and adhere to established protocols.
- Report any risks or significant issues to the appropriate personnel, following the necessary reporting procedures.
- Undertake additional duties as required to support the practice.
General Responsibilities
In this role, you will be expected to:
- Support and adapt to changes aimed at enhancing service delivery.
- Provide coverage for colleagues during absences due to illness or leave.
- Deliver a compassionate service, treating all individuals with courtesy and respect.
- Demonstrate commitment through the timely completion of assigned tasks.
- Comply with health and safety policies and regulations.
- Uphold equal opportunity principles throughout your employment.
- Ensure the security of the premises by being knowledgeable about access protocols.
- Effectively manage your time and resources to optimize productivity.
- Contribute to team effectiveness by reflecting on activities and suggesting improvements.
Professional Development
As part of your role, you will engage in training programs provided by the organization, which may include:
- Participating in annual performance reviews and maintaining a record of your professional development.
- Taking ownership of your learning and demonstrating skills to colleagues.
Confidentiality
In your position, you will handle sensitive information regarding patients and their care. It is imperative to maintain confidentiality and only share information with authorized personnel in accordance with established policies.
Qualifications
Essential
- Strong communication skills in English, both written and verbal.
- Proficiency in IT, particularly with Microsoft Office applications.
- Ability to work independently and as part of a team.
- Professional demeanor and commitment to confidentiality.
- Excellent organizational skills and attention to detail.
- Positive attitude and reliability.
Desirable
- Previous experience in a healthcare reception role.
- Familiarity with healthcare management software.
- Experience in a primary care setting.
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